Return & Refund Policy
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If you are not entirely satisfied with your purchase, we're here to help.
Returns - Refunds
Customers can return the products within 10 business days from the date that they were received, but they must adhere to the following important terms:
Before returning the products, the customer must always contact c-racer.com via e-mail or phone to request the return or refund and explain the reason(s) for it.
If the return is necessary due to c-racer's mistake or fault, or due to a defective or damaged product, the customer will not be responsible for any return or replacement shipping costs.
If the return is due to any other reason (including any issues related to Customs) the customer must bear the shipping costs (both for delivery and return shipping to c-racer's premises) and any fees related to handling payments by the bank or Paypal
Non-faulty product returns are accepted and refunded only if the products arrive back to c-racer's premises in good condition for resale, that is when they are unsealed, their packaging and content is in its original new condition, and the products have not been used. It is also required to return the original order invoice to c-racer.com.
Any refunds (excluding shipping costs and fees detailed above) will be made in the same payment method that the original payment was made, within 20 days from the day c-racer.com receives back the products and the billing invoice(s).
Ιn case of partial or total damage of one or more products during transportation, the customer is obliged to inform our company within 48 hours of receipt. The customer is also required to send photographic material to our company that clearly shows the damaged products as well as the package. In case of proven product destruction during transport, the customer is fully compensated by our company with a new shipment of products.
In case of incorrect product availability, the company bears no responsibility, but it is obliged to either substitute the missing product or refund it.
For more information please contact us through e-mail: firstname.lastname@example.org